pinupcasino gives you two ways to manage your account on your own – a temporary pause (cooling-off) and a long-term closure (self-exclusion).
Temporary Suspension (Cooling Off): Log into your account and go to the "Responsible Gaming" section in settings. There you'll find the option to suspend your account for anywhere between 24 hours and 30 days. You won't be able to log in during this period, but your account will reactivate automatically once the time is up.
Self-Exclusion (Long-Term Closure): You can lock your account for 3 months, 6 months, 1 year, or 5 years – whichever period suits you. This option is available from the same settings menu. Once activated, the account cannot be reopened before the period ends – not even through support. After the period expires, the support team will verify your identity separately before reactivating it.
To close your account permanently: support@pinupcasino.run– Email us with the subject line "Request to permanently close account" and include your account's registered mobile number and email address. The support team will verify your identity and take action within 48 hours. Make sure to withdraw any available balance before closing.
To learn more Responsible Gaming Visit the page.
Temporary Suspension (Cooling Off): Log into your account and go to the "Responsible Gaming" section in settings. There you'll find the option to suspend your account for anywhere between 24 hours and 30 days. You won't be able to log in during this period, but your account will reactivate automatically once the time is up.
Self-Exclusion (Long-Term Closure): You can lock your account for 3 months, 6 months, 1 year, or 5 years – whichever period suits you. This option is available from the same settings menu. Once activated, the account cannot be reopened before the period ends – not even through support. After the period expires, the support team will verify your identity separately before reactivating it.
To close your account permanently: support@pinupcasino.run– Email us with the subject line "Request to permanently close account" and include your account's registered mobile number and email address. The support team will verify your identity and take action within 48 hours. Make sure to withdraw any available balance before closing.
To learn more Responsible Gaming Visit the page.
The main place to find all current pinupcasino promotions, bonus offers, and tournaments is Rewards page. All active offers are listed there together — each one shows its expiry date, terms, and how to claim it.
Update timeframe: pinupcasino generally adds new promotions on a weekly basis. Special occasions — such as IPL, BPL, the football World Cup, or Eid — bring separate limited-time offers. Cashback offers are typically weekly, meaning a new cashback cycle starts every Monday.
More is visible when logged in: Once logged in, you'll see personalized offers on your dashboard, tailored to your gaming history and VIP level. Some offers may not be visible when you're logged out.
To receive notifications: If you enable promotional notifications at registration or through your settings, you'll be alerted by mobile or email as soon as a new offer goes live. Always read the terms carefully before claiming any offer — wagering requirements and expiry dates vary.
Update timeframe: pinupcasino generally adds new promotions on a weekly basis. Special occasions — such as IPL, BPL, the football World Cup, or Eid — bring separate limited-time offers. Cashback offers are typically weekly, meaning a new cashback cycle starts every Monday.
More is visible when logged in: Once logged in, you'll see personalized offers on your dashboard, tailored to your gaming history and VIP level. Some offers may not be visible when you're logged out.
To receive notifications: If you enable promotional notifications at registration or through your settings, you'll be alerted by mobile or email as soon as a new offer goes live. Always read the terms carefully before claiming any offer — wagering requirements and expiry dates vary.
pinupcasino's VIP program is points-based. You earn loyalty points on every bet you place, and your tier is determined by the number of points you've accumulated.
VIP tiers and benefits:
Bronze (New Member): Standard bonus and 5% weekly cashback.
Silver: Enhanced cashback of 7%, faster withdrawal processing, and exclusive reload bonuses.
Gold: 10% cashback, a dedicated account manager, higher withdrawal limits, and a special birthday bonus.
Platinum: 15% cashback, priority support, higher deposit/withdrawal limits, exclusive tournament invitations, and personalized offers.
Diamond (Top Tier): 20%+ cashback, a dedicated 24/7 personal account manager, maximum withdrawal limits, and access to exclusive events.
How to move up the tiers: You earn points by placing bets on Sports Betting, slots, and Live Casino games. Typically, ৳100 wagered earns 1 point. Points can be redeemed directly for bonus credits. Your current points and tier are visible in the profile section of your account.
For a full list of VIP benefits Rewards View the page.
VIP tiers and benefits:
Bronze (New Member): Standard bonus and 5% weekly cashback.
Silver: Enhanced cashback of 7%, faster withdrawal processing, and exclusive reload bonuses.
Gold: 10% cashback, a dedicated account manager, higher withdrawal limits, and a special birthday bonus.
Platinum: 15% cashback, priority support, higher deposit/withdrawal limits, exclusive tournament invitations, and personalized offers.
Diamond (Top Tier): 20%+ cashback, a dedicated 24/7 personal account manager, maximum withdrawal limits, and access to exclusive events.
How to move up the tiers: You earn points by placing bets on Sports Betting, slots, and Live Casino games. Typically, ৳100 wagered earns 1 point. Points can be redeemed directly for bonus credits. Your current points and tier are visible in the profile section of your account.
For a full list of VIP benefits Rewards View the page.
pinupcasino offers three support channels — all of which provide assistance in Bengali.
Live Chat: Just click the chat button at the bottom right of the website or app. Available 7 days a week, 24 hours a day. An agent typically responds in under 5 minutes. For urgent issues, this is the fastest way to get help.
Email Support: support@pinupcasino.runWrite to us and you'll typically receive a detailed reply within 24 hours. For KYC verification, account closures, or complex payment issues, email is the better option since you can attach supporting documents.
FAQ & Self-Help: You'll find direct answers to common questions on this page. Many things can also be handled on your own through account settings — such as changing limits or resetting your password.
When contacting support, have the following ready: Your account mobile number or email, a brief description of the issue, and a screenshot if relevant. This helps get your problem resolved faster.
Use these same channels for urgent Responsible Gaming support — just write "Responsible Gaming" in the subject line.
Live Chat: Just click the chat button at the bottom right of the website or app. Available 7 days a week, 24 hours a day. An agent typically responds in under 5 minutes. For urgent issues, this is the fastest way to get help.
Email Support: support@pinupcasino.runWrite to us and you'll typically receive a detailed reply within 24 hours. For KYC verification, account closures, or complex payment issues, email is the better option since you can attach supporting documents.
FAQ & Self-Help: You'll find direct answers to common questions on this page. Many things can also be handled on your own through account settings — such as changing limits or resetting your password.
When contacting support, have the following ready: Your account mobile number or email, a brief description of the issue, and a screenshot if relevant. This helps get your problem resolved faster.
Use these same channels for urgent Responsible Gaming support — just write "Responsible Gaming" in the subject line.
After logging into your pinupcasino account, you can view your history in two places.
Betting History: Go to the "Betting History" or "My Bets" section in the account menu. There you can see the date, game name, stake amount, odds, and result for every bet. Sports bets and casino games each have their own separate tab. The last 90 days of history are displayed by default.
Transaction History: Head to the "Payment History" or "Transaction History" section to see a full list of your deposits, withdrawals, and bonus credits. Each transaction shows the date, amount, method (bKash/Nagad, etc.), and status (successful/pending/cancelled).
How far back records go: You can filter up to 90 days of history from your account dashboard. If you need records older than that, contact support — they can usually provide data going back 6 months to a year.
To download it: In some cases, there is an option to download your history in CSV or PDF format. If that option isn't available, you can email support with a request and they'll send you the records for the specified period.
Betting History: Go to the "Betting History" or "My Bets" section in the account menu. There you can see the date, game name, stake amount, odds, and result for every bet. Sports bets and casino games each have their own separate tab. The last 90 days of history are displayed by default.
Transaction History: Head to the "Payment History" or "Transaction History" section to see a full list of your deposits, withdrawals, and bonus credits. Each transaction shows the date, amount, method (bKash/Nagad, etc.), and status (successful/pending/cancelled).
How far back records go: You can filter up to 90 days of history from your account dashboard. If you need records older than that, contact support — they can usually provide data going back 6 months to a year.
To download it: In some cases, there is an option to download your history in CSV or PDF format. If that option isn't available, you can email support with a request and they'll send you the records for the specified period.
Forgetting your password is a common issue – at pinupcasino, the recovery process takes just 2–3 minutes.
Step-by-step password recovery:
Step 1: On the login page Go to the page and click the "Forgot your password?" link.
Step 2: Enter your registered mobile number or email address.
Step 3: An OTP will be sent to your mobile or a reset link to your email. The OTP is valid for 5 minutes.
Step 4: Use the OTP or link to set a new password. Make it at least 8 characters, combining uppercase and lowercase letters with numbers.
Step 5: Log in with your new password.
Common Issues & Solutions:
Not receiving the OTP — wait 1 minute and click "Resend." If your phone storage is low, SMS delivery may be delayed.
Not receiving the email – check your spam or junk folder.
Don't remember your mobile number or email — support@pinupcasino.run— to get started. Once your identity is verified, you'll be assisted with account recovery.
Once you've set a new password, write it down somewhere safe or save it in a password manager.
Step-by-step password recovery:
Step 1: On the login page Go to the page and click the "Forgot your password?" link.
Step 2: Enter your registered mobile number or email address.
Step 3: An OTP will be sent to your mobile or a reset link to your email. The OTP is valid for 5 minutes.
Step 4: Use the OTP or link to set a new password. Make it at least 8 characters, combining uppercase and lowercase letters with numbers.
Step 5: Log in with your new password.
Common Issues & Solutions:
Not receiving the OTP — wait 1 minute and click "Resend." If your phone storage is low, SMS delivery may be delayed.
Not receiving the email – check your spam or junk folder.
Don't remember your mobile number or email — support@pinupcasino.run— to get started. Once your identity is verified, you'll be assisted with account recovery.
Once you've set a new password, write it down somewhere safe or save it in a password manager.
In most cases, deposits are credited to your account within 5–15 minutes. However, if your bank or mobile banking server is busy, it may take up to 30 minutes.
What to do first: Check your bKash or Nagad app to confirm whether the transaction was successful. You should see a "Successful" message along with a transaction ID — keep that ID handy to share with support if needed.
If it still hasn't arrived after 30 minutes: Contact support via live chat and provide the following details:
— mobile number linked to your pinupcasino account
– The deposit amount and time
– bKash/Nagad transaction ID
— the mobile number used to make the payment
Common reasons for delays:
Using the wrong merchant number during payment — in this case, provide the transaction ID and it will be added manually.
The system rejected the transaction because that transaction ID has already been used.
The deposit limit on the account has been reached.
If the amount was deducted but not credited: Give support your transaction ID — issues are usually resolved within 2–24 hours. If the payment genuinely went through, there is no reason for the funds not to be credited or returned.
What to do first: Check your bKash or Nagad app to confirm whether the transaction was successful. You should see a "Successful" message along with a transaction ID — keep that ID handy to share with support if needed.
If it still hasn't arrived after 30 minutes: Contact support via live chat and provide the following details:
— mobile number linked to your pinupcasino account
– The deposit amount and time
– bKash/Nagad transaction ID
— the mobile number used to make the payment
Common reasons for delays:
Using the wrong merchant number during payment — in this case, provide the transaction ID and it will be added manually.
The system rejected the transaction because that transaction ID has already been used.
The deposit limit on the account has been reached.
If the amount was deducted but not credited: Give support your transaction ID — issues are usually resolved within 2–24 hours. If the payment genuinely went through, there is no reason for the funds not to be credited or returned.